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Refund and Returns Policy

Our Online Shop: Terms and Conditions 
  1. The online shopping site is operated by Lingen Davies Cancer Fund CIO (registered as a charity in England and Wales, number 1160922)
  2. To make a purchase, check out our online store and add items that you wish to buy into the shopping basket. Once you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
  3. Payment – Secure payment is performed by our payment service providers PayPal. We accept all major credit and debit cards as shown on our checkout pages, and you do not need to have a Paypal account to make a purchase. When an order is placed on our website, your payment details are entered into PayPal directly, ensuring encrypted security. Your payment details will not be received, seen or stored by Lingen Davies.
  4. Delivery – Delivery is available to UK addresses only; if you wish to place an order from another country, please get in touch with the team first on [email protected]. Assuming a valid payment and the required delivery information, we aim to despatch orders within two working days. Standard delivery is usually within 7-10 working days via Royal Mail. Delivery is free of charge.
  5. Please be aware that all sizes and dimensions of products as indicated on this website are approximate. We cannot guarantee that your screen’s display of any colour will accurately reflect the colour of the product on delivery.
  6. All prices displayed on the website are quoted in UK Pounds Sterling. Lingen Davies is not registered for VAT, and so we are unable to provide a VAT invoice.
  7. Cancellation – By law, customers have the right to cancel the purchase of an item before it is processed and dispatched. If you wish to cancel all or part of your order, please email us at [email protected] detailing which items you wish to cancel. If we receive notification of your wish to cancel once processing has begun, cancellation will not be possible, and our Returns Policy will apply.
  8. Donations made as part of your order will be treated as donations to which our cancellation and returns policies do not apply. Under Charity Commission rules, we are unable to issue a refund for donations.
  9. If you do not like your goods or have ordered the wrong goods, we will exchange them or refund you for the returned item(s) providing they are returned in their original condition, within 14 days. Sealed packs must be unopened. You are responsible for the cost of returning the items, and this cost will not be refunded. If a refund is agreed, it will be paid within 30 days. You are responsible for the risk of loss or damage when returning the goods, so you should obtain proof of postage and take out enough postal insurance to cover their value. Please enclose a copy of your invoice indicating which items are being returned. Please e-mail us on [email protected] within 14 days of receipt with your order reference to arrange your return. Your item must be returned to us before we can process your replacement or refund.
  10. If you receive goods from Lingen Davies online in a damaged or in faulty condition, we will replace or refund the damaged goods as required, if you let us know within 14 days of receiving them. In addition to the value of the returned item, we will also refund the reasonable cost of returning your goods.
  11. We can also accept purchases and returns in person at the Lingen Davies Fundraising Office.


All postal returns should be sent to:

Returns, Lingen Davies Cancer Fund, Hamar Centre, Royal Shrewsbury Hospital, Mytton Oak Road, Shrewsbury, SY3 8XQ.